If you don’t find the answer you’re looking for on our FAQs page, no worries, feel free to give us a call at 940-432-8999 or email us at email@example.com
WHAT IS REQUIRED TO RESERVE A RENTAL FOR YOUR EVENT?
You choose your package and begin to reserve your photo booth on the reservation request website here. To ensure our availability for your event date, a non-refundable deposit of 30% is required at the time of booking. The remaining balance can be paid anytime at least 7 days before your event. Have questions? Call us at 940-432-8999 or email us at firstname.lastname@example.org.
WILL THERE BE AN ATTENDANT ON-SITE TO HELP GUEST?
Yes! Our Event Managers are highly trained in the art of modern photo-boothing and will assist your guests with capturing photos, emailing/texting photos and videos, and and photos ready to be shared on social media. Our Event Managers ensure everyone has memorable experience at your event.
WHAT ARE THE SPACE AND POWER REQUIREMENTS?
Our Selfie Booth space requires a minimum space of 8′ x 8′ x 8’. A power outlet should be within 25 feet.
WHAT MAKES BOOMTOWN PIX UNIQUE?
When you hire us, you will get three things; First Class Team, Quality Products, and Premium Service. Always on time, with no hidden surprises! Professional Event Managers and organized setup. Our team always make sure your guests have the best experience.
ARE YOU INSURED AND REGISTERED?
Yes, we are! Our company can provide you a copy of our liability insurance and business license.
WHAT DOES MY RENTAL INCLUDE?
Most rentals include setup, attendants, backdrops, premium props, customized template design, instant digital sharing, and an online gallery. Please visit our packages page to learn what is included in each package.
HOW FAR ARE YOU WILLING TO TRAVEL?
We LOVE to travel! We typically travel within the OKC and Dallas area, however, we are willing to travel outside of the area with at least 10 days notice. Any venue further than 25 miles outside of downtown OKC and downtown Dallas will incur a minimal fee. Please contact us for a travel quote.
CAN YOUR PHOTO BOOTH BE SET UP OUTDOORS?
We love outdoor parties; but, our gear needs to be in an area where it will be completely covered. The sun and unexpected weather can be damaging to our equipment as well as your guest’s photos. We recommend setting up a 10 x 10-foot canopy or finding a space that has overhead protection. Additionally, we need the space where the booth will be setup to be on level ground and access to an electrical 110-volt three-prong outlet and . If necessary, we have a generated we would be happy to bring for an extra fee.
WHAT HAPPENS IF THE WEATHER CHANGES OUTDOORS?
For extreme weather, we will have to come up with a plan B. Our gear doesn’t do well with wet weather, extreme heat, and direct sunlight.
WHAT IS YOUR RENTAL POLICY?
We have put together a detailed agreement to protect you and our company. It covers our booking fee, cancellation, damages, and general liability. All contracts must be signed prior to the start of your event.
WHEN DO I HAVE TO PAY THE FULL AMOUNT OF MY RENTAL?
We collect a non-refundable 30% deposit and the remaining balance is due 7 days prior to your event. If you happen to book less than 30 days of your event date, then we invite you to pay the full amount at the initial booking.
DO YOU ACCEPT CREDIT CARDS OR CHECKS?
Yes, we do. We accept all credit cards, and we make it so easy with our online payment portal. Checks must be received and cleared 7 days prior to your event date.
WHAT IS YOUR CANCELLATION POLICY?
BOOMTOWN PIX will refund any amount you have paid back to you less the deposit to secure your date; when notification is given 30 days prior to your event. If for whatever the circumstance you cancel 30 days or less before the scheduled date of your event, then we will not be able to offer a refund of any amount. BOOMTOWN PIX requires a deposit to secure your date, and this prevents us from booking any other potential events for that day. We need at least 30 days to market and to find a replacement for your date if you were to cancel.
DO YOU HAVE PROPS?
Yes! We’ll bring a premium collection of hand-selected props for you and your guests to have fun with. We have plenty of funny signs, hand-held fans, stylish hats, and stellar glasses for props— just to name a few. We constantly search for the best props and add to our selection often. The choices will vary with event theme and photo booth package chosen. We are also able to provide customized props for an additional fee.
WHAT IF I WANT MORE TIME DURING THE EVENT?
Please let our on-site Event Manager know at least 20 minutes prior to your scheduled end time and we will do our best to accommodate the additional time request. If we are able to provide the additional time, once payment for the additional time is received, services will continue.
WHERE CAN I FIND MY PHOTOS?
Within 72 hours after your event, we post the photos to our event photo gallery, and send you a web link to the gallery. The gallery is password protected, so you will need to share the link and password with guests to allow them to download and share the pictures. We can also leave your gallery public if you choose. Let us know once the link is provided. For a minimal fee, we can compile and compress your gallery and send you a private Dropbox link.